Exciting Opportunity: Contact Centre Advisor
Location: Rhondda Cynon Taf
Contract: Temporary (04/05/2025 – 30/06/2025)
Hours: 37 hours/week (Mon-Fri, 08:30 – 17:00)
Pay: Competitive Rates
Start Date: 06/05/2025
Apply Now – Don’t Miss Out!
Ready to Shine in Customer Service? Join Our Vibrant Team!
Looking for a rewarding role where you can make a real difference? Our client, Rhondda Cynon Taf Council, is seeking enthusiastic Contact Centre Advisors to deliver top-notch service to their community. This is your chance to work in a fast-paced, supportive environment, helping residents and building your skills with a leading local authority!

What You’ll Do:

• Empower Customers: Guide residents to use self-service options on the Council’s website, offering friendly support along the way.
• Handle Enquiries Like a Pro: Resolve queries efficiently while maintaining high-quality standards.
• Stay in the Know: Keep up-to-date with Council services to provide accurate, helpful advice.
• Build Connections: Work closely with colleagues and external partners to ensure seamless customer experiences.
• Make an Impact: Manage expectations, solve problems, and support the wider Contact Centre team.
• Stay Flexible: Embrace varied tasks and rotas to meet service priorities.

What We’re Looking For:

• Customer Service Superstars: Experience in a customer-facing role, ideally in a Contact Centre.
• Great Communicators: Clear, empathetic, and confident in handling diverse enquiries.
• Team Players: A collaborative spirit with a knack for building relationships.
• Quick Thinkers: Adaptable and ready to tackle challenges in a dynamic environment.
• Tech-Savvy: Comfortable using IT systems and guiding others through digital platforms.
• Safeguarding Champions: Committed to protecting children and vulnerable adults, reporting concerns to the Cwm Taf MASH.

Why You’ll Love It:

• Make a Difference: Support your local community in a meaningful way.
• Boost Your CV: Gain valuable experience with a respected public sector employer.
• Supportive Environment: Join a friendly, collaborative team that values your contribution.
• Flexible Role: Embrace variety and grow your skills in an evolving position.

Ready to Take the Next Step?
This is a fantastic opportunity to showcase your customer service talents! Apply today by sending your CV to us but hurry – applications close soon!