Lifeline and Out of Hours Operator (Ref: RQ1470293)
RQ1470293
£14.13 Per Hour
Part Time
Temporary
Rhondda Cynon Taff, Rhondda Cynon Taff
Administrator
Posted 4 days ago
Expires In 23 Days
Job Description
Lifeline and Out of Hours Operator
π Location: Rhondda Cynon Tafβ° Hours: 24 hours a week, shift workΒ
π Contract: 8 Weeks
π· Pay: Β£14.13
We are currently recruiting for a Lifeline and Out of Hours OperatorΒ to provide vital support in handling emergency and social care calls. This role is perfect for someone with excellent communication skills, the ability to remain calm under pressure, and a strong commitment to delivering high-quality customer service.
Key Responsibilities:
β Handling emergency and out-of-hours calls, prioritising risk and following agreed processesβ Responding to community alarm and telecare calls, ensuring the safety and well-being of individuals
β Making proactive well-being calls as part of a preventative approach
β Supporting Social Care services during daytime hours and assisting with out-of-hours emergencies
β Monitoring and maintaining telecare units and updating client records
β Liaising with Registered Social Landlords for emergency repairs and community alarm responses
β Monitoring lone workers and responding appropriately in emergency situations
β Logging and transferring misdirected calls to the correct service area
β Assisting with testing and programming of alarm equipment
β Monitoring severe weather warnings and informing key officers accordingly
β Ensuring smooth handover of information between shifts
β Following emergency procedures to maintain service continuity
What Weβre Looking For:
β Strong customer service and communication skillsβ Ability to stay calm under pressure and assess risk effectively
β Experience in a call handling or contact centre environment (desirable)
β Basic IT skills to log and update client information
β Flexible and receptive to changing shift patterns
β Understanding of social care and emergency response services (preferred but not essential)
Whatβs in It for You?
β¨ A rewarding role where youβll make a real differenceβ¨ Competitive pay and benefits package
β¨ Full training provided β no prior experience necessary!
β¨ Supportive and collaborative team environment
π’ Apply now to join a dedicated team providing essential support services!
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